FAQ

Metalistik Metal Wall Art: Exemplary Craftsmanship and Outstanding Service

At Metalistik, our online store has achieved success through our unwavering commitment to exceptional service and the distinctive craftsmanship we infuse into every piece of metal art.

Product Color and Detail:

  • Our metal wall art designs are meticulously captured under vibrant cool white halogen lights, revealing their true essence.
  • The intensity of light greatly influences the surface’s WOW FACTOR, and placing the art near a window yields similar effects.
  • Yelloww lights are similiar to the rays of the sun this will reflect different from my white lights I use for taking photos.
  • Note that colors displayed on computer screens might vary due to monitor variations and lighting.
  • Many items are handcrafted, thus variations in color and patterns make each design a unique piece of art with its individual characteristics.
  • we offer samples upon request before placing orders not sure ask for more information regarding product we may be able to also send other images that are not on website to help you decide.

Return Policy:

• Metalistik stands behind a 100% satisfaction guarantee.
• Upon the arrival of your items, kindly inspect them for any loss or transit-related damage. If any such issues are detected, please report them within 48 hours to initiate a claim.
• Rest assured, all our artworks are insured during shipping to provide you with peace of mind.
• It’s important to note that we do not offer refunds for artworks chosen in error, since each piece is unique due to our meticulous hand-texturing process.
• We can only process refunds for incorrect items or items damaged in transit, not for change of mind.
• If you have any concerns about the artwork, please reach out to us before placing your order.
• Please be aware that the thickness of the aluminum used may vary depending on the specific item.

Artwork Variability and Damages:

  • Our handcrafted artworks might exhibit variations in patterns and colors, adding to their uniqueness.
  • If an artwork arrives damaged, faulty, or not as described, notify us within 48 hours to initiate a resolution.

Shipping and Delivery:

  • We utilize Australia Post or Allied Express courier service, offering full transit insurance and tracking numbers for peace of mind.
  • Artworks are typically delivered within 4 to 5 weeks, factoring in crafting and transit times.
  • International shipping is available with tracking and transit insurance.

Combining Shipments:

  • For multiple purchases, we ensure safe transit and offer combined shipping discounts.

About Our Products:

  • Most designs can be customized in terms of size, shape, and color.
  • We provide a 10-year warranty for indoor use and under-covered areas. The protective coat ensures longevity against fading, rusting, or tarnishing.
  • For outdoor use, a 2-year warranty applies.
  • please note some items ie fish are a digital print.

Care Instructions:

  • Cleaning is simple with mild detergents like Mr. Sheen or Windex and a soft cloth.
  • Display the art near windows or vibrant light sources for optimal detail reflection.

Customization and Safety:

  • We offer over 500 colors for customization, matching customer-provided samples to approximately 80% accuracy.
  • Buying from Metalistik is secure with online payments made via PayPal, ensuring safe transactions.

Size and Customization:

  • Each artwork’s size is presented as the overall dimensions, including spaces between panels. Custom sizing is available upon request.

Our Mission and Discounts:

  • Our mission is to deliver the highest quality metal art with outstanding service to collectors and enthusiasts.
  • Discounts apply for pickups and various categories like interior designers, builders, and more.

Measurements for custom counter and bar coverages, precision is crucial:   

Measuring Tape in a Hand

Measuring Tape in a HaWhen supplying measurements for custom counter and bar coverages, precision is crucial. At Metalistik, we take pride in crafting bespoke metal artworks that perfectly fit your specifications. However, it’s important to note that we cannot be held responsible for inaccuracies arising from incorrect measurements provided by the customer. To ensure the flawless integration of our creations into your space, we strongly recommend double-checking all measurements before submission. This attention to detail guarantees a seamless and satisfying outcome that aligns with your vision and requirements. Your commitment to accurate measurements empowers us to deliver exceptional results that harmoniously enhance your environment. 

Contact Us:

  • Any further questions or clarifications needed? Contact us directly.
  • Email: [email protected]
  • Phone: +61 (0)437 994 828

Visit our Secure Online Store: www.metalistik.com.au

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