FAQ

Frequently Asked Questions (FAQs)

How long has Metalistik been in business?

Metalistik has been creating high-quality metal wall art and custom metal designs for over 20 years. Our reputation is built on exceptional craftsmanship, premium materials, and outstanding customer service.

Will my artwork look exactly like the photos?

Our artworks are professionally photographed under bright cool white lighting to showcase their colours, textures, and details. The appearance of the artwork may vary depending on your lighting conditions and display location.

Please note that colours may also appear slightly different on various computer monitors, tablets, and mobile devices.

As many of our artworks are individually crafted, slight variations in colour, texture, and pattern are normal and make each piece unique.

Why does my artwork look different under different lighting?

Lighting has a significant impact on the appearance of metal wall art. Cool white lighting highlights colours and textures differently from warm yellow lighting. For maximum visual impact, we recommend displaying your artwork in a well-lit area or near natural light.

What should I do when my artwork arrives?

Please inspect your artwork immediately upon delivery. If there is any damage or loss during transit, you must notify us within 24 hours so we can lodge an insurance claim with the carrier.

Why do I need to open my artwork immediately?

We strongly recommend unpacking your artwork as soon as it arrives. Due to Australia’s climate and temperature fluctuations, prolonged storage may cause packaging materials such as bubble wrap to react with the artwork’s surface, particularly on printed metal finishes.

Do you offer refunds or exchanges?

Because many of our artworks are individually crafted or custom-made, we do not offer refunds or exchanges for change of mind or incorrect selections.

Refunds or replacements are available if:

  • The incorrect item was supplied.

  • The product is faulty or significantly different from its description.

If you have any questions before purchasing, please contact us for assistance.

Are all artworks the same?

No. Many of our artworks are individually crafted and hand-textured. Small variations in colour, texture, and finish are part of the artistic process and ensure every piece is unique.

How long does delivery take?

Most artworks are custom-made to order. Delivery generally takes approximately 4  weeks, including production and shipping time.

Delivery times may vary depending on your location and the complexity of the design.

Do you ship internationally?

Yes. We ship both Australia-wide and internationally. Please contact us first.

All shipments include tracking and transit insurance for your peace of mind.

Which shipping companies do you use?

We primarily use Australia Post and Allied Express, along with other trusted freight providers when required.

Do you offer free shipping?

Yes. Approximately 90% of our products include free shipping within Australia.

Additional freight charges may apply for oversized items, large custom orders, or deliveries to remote locations.

Can I combine multiple orders?

Yes. We can often combine multiple purchases into a single shipment where practical. Combined shipping may help reduce freight costs on larger orders.

Can I customise my artwork?

Yes. Many of our designs can be customised in:

  • Size

  • Colour

  • Shape

  • Finish

If you have a specific requirement, please contact us for a custom quote.

How many colours do you offer?

We offer more than 100 colours and finishes across our product range.

We can also colour-match customer-supplied samples, with an accuracy of approximately 80% depending on the finish and material selected.

What materials are used in your artworks?

Our artworks are produced using a range of manufacturing methods, including:

  • Aluminium fabrication

  • CNC cutting

  • Powder coating

  • Hand-texturing

Some designs are laser cut, while others are flat panel designs or digitally printed artworks.

What warranty do you provide?

Indoor and Covered Areas

Our indoor artworks include a 10-year warranty against fading, rusting, and tarnishing under normal conditions.

Outdoor Use

Our outdoor artworks include a 2-year warranty, which, when installed and maintained correctly, will last much longer

Can your artwork be used outdoors?

Yes. Many of our metal wall art designs are suitable for outdoor use. Please refer to the individual product description or contact us for recommendations on outdoor installations.

How do I clean my metal wall art?

Cleaning is simple.

Use a soft cloth with a mild cleaner such as:

  • Windex

  • Mr Sheen

  • Mild glass cleaners

Avoid abrasive cleaners or harsh chemicals that may damage the finish.

Are online payments secure?

Yes. All online payments are processed through secure payment gateways, including PayPal, providing a safe and secure shopping experience.

Are the listed sizes the actual artwork size?

Yes. The dimensions listed represent the overall finished size of the artwork, including any spacing between multiple panels unless otherwise stated.

Can you make custom sizes?

Yes. Many designs can be manufactured to custom sizes. Please contact us with your required dimensions for a quote.

Do you offer discounts?

Yes. Discounts may be available for:

  • Interior designers

  • Builders

  • Property developers

  • Commercial projects

  • Bulk purchases

Please contact us to discuss your requirements.

What if I need a custom counter, bar, or wall covering?

We can manufacture custom metal coverings and artwork for counters, bars, walls, and commercial installations.

All measurements supplied must be accurate. Metalistik cannot be held responsible for errors resulting from incorrect measurements provided by the customer.

We recommend carefully checking all dimensions before placing your order to ensure a perfect fit.

Contact Us:

  • Any further questions or clarifications needed? Contact us directly.
  • Email: [email protected]
  • Phone: +61 (0)437 994 828

Visit our Secure Online Store: www.metalistik.com.au

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