FAQ

Metalistik Metal Wall Art: 20 Years of Exemplary Craftsmanship and Outstanding Service:

At Metalistik, our online store has achieved remarkable success through our unwavering commitment to exceptional service and the distinctive craftsmanship we infuse into every piece of metal art.

Product Colour and Detail

Our metal wall art designs are meticulously photographed under vibrant cool white halogen lights, showcasing their true essence. The intensity of light significantly influences the artwork’s impact, and positioning the art near a window can create similar effects. It’s important to note that yellow lights mimic sunlight and may reflect differently compared to the white lights used for our product photography. Additionally, colours displayed on computer screens can vary due to monitor settings and lighting conditions.

As many of our items are handcrafted, variations in colour and patterns make each design a unique piece of art with its own characteristics. We offer samples upon request before you place your order. If you have any questions or need additional images not available on our website to assist your decision, please feel free to ask.

Return Policy

Metalistik stands behind a 100% satisfaction guarantee. Upon receiving your items, please inspect them for any damage or loss incurred during transit. If any issues are detected, notify us within 48 hours to initiate a claim. All artworks are insured during shipping, providing you with peace of mind.

Please note that we do not offer refunds for artworks chosen in error, as each piece is unique due to our meticulous hand-texturing process. Refunds can only be processed for incorrect items or those damaged in transit, not for change of mind. If you have any concerns about the artwork, please reach out to us before placing your order. Additionally, be aware that the thickness of the aluminum used may vary depending on the specific item.

Artwork Variability and Damages

Our handcrafted artworks may exhibit variations in patterns and colors, adding to their uniqueness. If an artwork arrives damaged, faulty, or not as described, please notify us within 48 hours to initiate a resolution.

Shipping and Delivery

We utilize Australia Post or Allied Express courier services, providing full transit insurance and tracking numbers for your peace of mind. Artworks are typically delivered within 4 to 5 weeks, factoring in crafting and transit times. International shipping is also available, complete with tracking and transit insurance. At least 95% of our items we offer free shipping the larger items may cost for shipping to remote areas.

Combining Shipments

For multiple purchases, we ensure safe transit and offer combined shipping discounts on larger items most of our items are free of charge for shipping.

About Our Products

Most designs can be customized in terms of size, shape, and color. We provide a 10-year warranty for indoor use and covered areas, ensuring longevity against fading, rusting, or tarnishing. For outdoor use, a 2-year warranty applies. Please note that some items, such as fish, are digital prints applied to metal with laminate, while others may be powder-coated various are cut out with CNC whilst some being flat. If you have questions, don’t hesitate to ask.

Care Instructions

Cleaning is simple; use mild detergents like Mr. Sheen or Windex with a soft cloth. For optimal detail reflection, display the art near windows or vibrant light sources.

Customization and Safety

We offer over 500 colors for customization and can match customer-provided samples with approximately 80% accuracy. Purchasing from Metalistik is secure, with online payments processed via PayPal to ensure safe transactions.

Size and Customization

Each artwork’s size is presented as the overall dimensions, including spaces between panels. Custom sizing is available upon request.

Our Mission and Discounts

Our mission is to deliver the highest quality metal art along with outstanding service to collectors and enthusiasts. Discounts are available for pickups and various categories, including interior designers and builders.

Measurements for Custom Counter and Bar Coverages

When providing measurements for custom counter and bar coverages, precision is crucial. At Metalistik, we take pride in crafting bespoke metal artworks that perfectly fit your specifications. However, we cannot be held responsible for inaccuracies arising from incorrect measurements provided by the customer. To ensure the flawless integration of our creations into your space, we strongly recommend double-checking all measurements before submission. Your commitment to accuracy empowers us to deliver exceptional results that harmoniously enhance your environment.

Contact Us:

  • Any further questions or clarifications needed? Contact us directly.
  • Email: [email protected]
  • Phone: +61 (0)437 994 828

Visit our Secure Online Store: www.metalistik.com.au

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